User Guide

Dialed Number (DN)
A Dialed Number (DN) is a string that represents the telephone number dialed by the caller,
preceded by the name of the routing client and a period. For example, "NICClient.18005551212"
might be a Dialed Number.
Typically, a Dialed Number is associated with one or more Call Types. The Calling Line ID
and Caller Entered Digits are used to further categorize the call and determine the Call Type.
Note: The Dialed Number is referred to as the Script Selector for media other than voice.
Calling Line ID (CLID)
The Calling Line ID (CLID) is a string that represents the telephone number from where the
call originated. The CLID is sometimes referred to as the ANI (Automatic Number Identification).
Typically, you would not use a CLID to define a Call Type. Rather, you would use a CLID
prefix or CLID region, as described below.
For Web requests, the CLID corresponds to the ApplicationString1 parameter set in the
in.map.properties file on the Collaboration Server.
The CLID is not used by e-mail requests.
Using a CLID Prefix
You may want to define a Call Type based on the area code from where the call originated. To
do so, you can use a CLID prefix.
For example, if you want to define a Call Type for all calls from the 508 area code, you specify
508 as the CLID prefix. You can further refine the Call Type to calls from a certain exchange
within the area code. For example, you can specify 508486 as the CLID prefix.
A routing script can then process the call based on the area code or local exchange of the caller.
Using a CLID Region
You may want to define a Call Type that encompasses multiple CLID prefixes. For example,
a useful Call Type could be defined as all calls from New York, which includes several area
codes. To accomplish this, you must first define geographical regions through ICM software's
Configuration Manager. For more information, see the Cisco ICM Software Configuration
Guide.
A routing script can then process the call based on the region of the caller.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 2: Call Types, Contact Data, and Scripting
Call Type Qualifiers