User Guide

Queue Tab
Following is the Queue tab of the Palette:
Figure 4: Queue Tab of the Palette
The Queue tab contains icons for the following nodes:
•
Cancel Queuing (page 105)
•
Collect Data (page 106)
•
Menu (page 109)
•
Play (page 112)
•
Queue (page 101)
•
Queue Priority (page 104)
•
Queue to Agent (page 123)
•
Run External Script (page 98)
•
Send To VRU (page 93)
•
Translation Route to VRU (page 94)
•
VRU Settings (page 115)
•
Wait (page 116)
How to Create a Routing Script
Step 1
In Script Editor, Select File > Newor click New. You are prompted to select to create a Routing
Script or Administrative Script:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
10
Chapter 1: Common Tasks
Queue Tab