User Guide

Script Administration
This section describes Script Administration.
This chapter contains the following topics:
•
How to Check Script Routes, page 147
•
How to Set Active Scripts, page 149
•
How to Use Preferences to Set an Active Script, page 149
•
How to use the Script > Make Active Version Command, page 149
•
How to View Enabled Scripts, page 149
•
How to Schedule an Administrative Script, page 150
•
Monitoring Scripts , page 151
•
How to View Router Logs , page 155
•
How to Export a Script , page 155
•
How to Import a Script , page 156
•
How to Modify Script Version and Schedule System Information , page 156
How to Check Script Routes
After you save a script, you should check that all routes referenced have valid labels for the
routing clients and dialed numbers for which you have scheduled the script.
Note: You must have saved the script to the ICM database before you can check the routes.
For ICM software to route calls through a script, you must have defined a routing label for each
route referenced in the script. Each label is valid only for specific routing clients and, optionally,
for specific dialed numbers.
To check script routes:
Step 1
Start Check Routes from the ICM Admin Workstation group. The Check Routes window opens.
Step 2
Using the drop-down lists, select the following:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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