User Guide

Figure 139: Agent to Agent Node Script.......................................................................................................................221
Figure 140: Example Supervisor Assist Script..............................................................................................................222
Figure 141: Setting the OutboundControl Variable and Skill Group Reservation Percentage......................................224
Figure 142: Queue to Agent node Properties.................................................................................................................225
Figure 143: Using the Dialed Number for the MR Routing Client and Routing through a Select Node to a Skill Group.226
Figure 144: Transfer to IVR Using Outbound Option with IP IVR..............................................................................227
Figure 145: Transfer to IVR Using Outbound Option with CVP/ISN..........................................................................228
Figure 146: Example NAM Routing Script...................................................................................................................232
Figure 147: NetworkTransferEnabled Set Variable Node.............................................................................................233
Figure 148: ECC Variable user.microapp.media_server Set Variable Node..................................................................234
Figure 149: ICM Gateway Node ..................................................................................................................................234
Figure 150: Changing the Queue Type to Enable Requery...........................................................................................237
Figure 151: RONA Scripting in IPCC Hosted Edition..................................................................................................237
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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