User Guide
–
Optionally, clear Inter-digit timeout. When checked (the default), enter the number
of seconds allowed between entering digits before the system assumes the caller is
finished. Valid options: 1-99, default: 3.
–
In both the Invalid Entry Media Properties and No Entry Media Properties sections,
enter the file names of the files to play if the caller enters invalid data or if the caller
enters no data.
Note: To use the default settings on the VRU device, enter the word Default in these
fields.
–
Select the locations of the files in the Library drop-down lists. Valid options: System,
Application (default), None.
Note: If None, include the full path file name in the File name value; for example:
http://www.xyzcorp.com/Media_Folder/File.wav.
–
Select the data transmission convention to use in the Protocol drop-down lists. Valid
options: HTTP: (Hypertext Transfer Protocol, the default), RSTP: (streaming), file:,
other.
–
Enter a number in the Number of tries field to indicate the number of times the Collect
Data or Menu MicroApp will query the user for data when the user enters invalid
data or does not enter data. Valid options: 1-9 (default: 3).
Note: Optionally, you can clear the check box to have the default value defined in
the database used.
–
In the No Entry Media Properties section, enter a number in the Timeout field to
indicate the number of seconds a caller is allowed to begin entering digits. If exceeded,
the system times-out. Valid options: 1-99, default: 5.
Note: If not checked, the default value defined in the database is used.
–
When you have finished specifying advanced properties, click OK.
8. Optionally, add comments or connection labels.
Prompting a Caller to Select from a Set of Options
You can have a script play a prompt and instruct the caller to select from a list of options using
the Menu node ( in the Queue tab of the Palette).
Figure 88: The Menu Icon
The caller-entered data can then be used to redirect the call to the appropriate destination.
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Chapter 5: Network VRUs
Prompting a Caller to Select from a Set of Options