User Guide

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other
4. Specify the number of digits a caller can enter:
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In the Minimum number of digits field, select a number from 1 to 32 to indicate the
minimum number of digits the caller must enter. The default is 1.
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In the Maximum number of digits field, select a number from 1 to 32 to indicate the
maximum number of digits the caller must enter. The default is 1.
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In the Termination key field, enter the key that the caller presses to signify the end
of digit entry. Value options are the digits 0-9, # (pound, the default) or * (asterisk).
For variable-length data entry, only. A key which the user presses to signify the end
of digit entry. Valid options: The digits 0-9, # (pound, the default) or * (asterisk).
Note: If the minimum number value equals the maximum number value, this field
is grayed out.
5. Optionally, check Use ASR to use automatic speech recognition. If you check this option:
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Caller-entered information is obtained from spoken input as well at DTMF entry.
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In the Automatic speech recognition grammar field, enter a grammar against which
caller spoken-input is matched.
6. Optionally , check Allow barge-in to have any digit entry by the caller interrupt the media
playback.
The Cisco Internet Service Node (ISN) deals with barge-in as follows: If barge-in is not
allowed (not checked), the Voice Browser continues to prompt play when a caller starts
entering digits. If barge-in is allowed (checked), the Voice Browser discontinues prompt
play when the caller starts entering digits.
7. Optionally, click Advanced Properties to specify how the micro-application should handle
invalid or timed-out entries.
The Advanced Properties override the VRU Default settings configured in the ICM software
configuration database. The values you set apply only to the current node; other Collect
Data nodes are not affected.
Initial values for timeouts and number of tries on this dialog show the current values,
obtained either from the database defaults or from a VRU Settings node.
Invalid entry and No entry Media file names may be defined on the VRU device and
invisible to the ICM environment. If this is the first micro-application operation in the
script, the value for these fields is Default; it remains this value unless a VRU Settings
micro-application changes it.
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Optionally, clear ICM may interrupt. When checked (the default), the operation of
the node can be interrupted by the ICM router.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 5: Network VRUs
Collecting Data from the Caller