User Guide

Figure 69: Agent to Agent Properties..............................................................................................................................79
Figure 70: ICM Gateway Icon.........................................................................................................................................80
Figure 71: ICM Gateway Properties................................................................................................................................81
Figure 72: End Icon.........................................................................................................................................................82
Figure 73: Termination Icon............................................................................................................................................82
Figure 74: Termination Properties...................................................................................................................................83
Figure 75: Release Call Icon............................................................................................................................................83
Figure 76: Call Tracer Icon..............................................................................................................................................87
Figure 77: The Send to VRU Icon...................................................................................................................................93
Figure 78: The Translation Route to VRU Icon...............................................................................................................95
Figure 79: Translation Route to VRU Icon Properties.....................................................................................................96
Figure 80: The Run External Script Icon.........................................................................................................................98
Figure 81: Run External Script Properties.....................................................................................................................100
Figure 82: The Queue Icon............................................................................................................................................101
Figure 83: Queue to Skill Group Properties..................................................................................................................102
Figure 84: The Queue Priority Icon...............................................................................................................................104
Figure 85: Queue Priority Properties.............................................................................................................................105
Figure 86: The Cancel Queuing Icon.............................................................................................................................105
Figure 87: Collect Data Properties................................................................................................................................107
Figure 88: The Menu Icon.............................................................................................................................................109
Figure 89: Menu Properties...........................................................................................................................................110
Figure 90: The Play Icon...............................................................................................................................................112
Figure 91: Play Properties.............................................................................................................................................113
Figure 92: The VRU Settings Icon.................................................................................................................................115
Figure 93: VRU Settings Properties...............................................................................................................................115
Figure 94: The Wait Icon...............................................................................................................................................116
Figure 95: Wait Properties.............................................................................................................................................117
Figure 96: MRD Properties...........................................................................................................................................123
Figure 97: Queue Agent Type........................................................................................................................................124
Figure 98: Agent Direct Properties................................................................................................................................125
Figure 99: Agent Expression Properties........................................................................................................................126
Figure 100: No Enterprise Route or Route Chosen.......................................................................................................127
Figure 101: Both an Enterprise Route and a Route Chosen..........................................................................................127
Figure 102: Set Properties window................................................................................................................................135
Figure 103: Security Alert Dialog Box..........................................................................................................................168
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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