User Guide

Figure 34: Percent Allocation Properties.........................................................................................................................46
Figure 35: If Icon.............................................................................................................................................................46
Figure 36: If Properties....................................................................................................................................................47
Figure 37: DB Lookup Icon.............................................................................................................................................48
Figure 38: DB Lookup Properties....................................................................................................................................49
Figure 39: Gateway Icon..................................................................................................................................................50
Figure 40: App Gateway Properties - Send.....................................................................................................................51
Figure 41: App Gateway Properties - Receive.................................................................................................................52
Figure 42: The Agent Icon...............................................................................................................................................55
Figure 43: Agent Properties - Routing Target Tab...........................................................................................................56
Figure 44: The Skill Group Icon......................................................................................................................................57
Figure 45: Skill Group Properties - Routing Target Tab..................................................................................................57
Figure 46: The Service Icon.............................................................................................................................................58
Figure 47: Service Properties - Routing Target Tab.........................................................................................................58
Figure 48: The Enterprise Skill Group Icon....................................................................................................................59
Figure 49: Enterprise Skill Group Properties - Routing Tab...........................................................................................60
Figure 50: The Enterprise Service Icon...........................................................................................................................61
Figure 51: Enterprise Service Properties - Routing Target Tab.......................................................................................61
Figure 52: Announcement Icon.......................................................................................................................................63
Figure 53: Announcement Properties - Announcement Tab............................................................................................63
Figure 54: Schedule Select Icon......................................................................................................................................64
Figure 55: Schedule Select Properties.............................................................................................................................64
Figure 56: Ring Icon........................................................................................................................................................65
Figure 57: Busy Icon.......................................................................................................................................................66
Figure 58: Label Icon.......................................................................................................................................................66
Figure 59: Label Properties - Label Tab..........................................................................................................................67
Figure 60: Divert Label Icon...........................................................................................................................................68
Figure 61: Select Node Icon............................................................................................................................................72
Figure 62: Select Properties - Select Tab.........................................................................................................................73
Figure 63: Distribute Icon................................................................................................................................................74
Figure 64: Distribute Properties - Distribute Tab.............................................................................................................75
Figure 65: Route Select Icon...........................................................................................................................................75
Figure 66: Route Select Properties - Route Tab..............................................................................................................76
Figure 67: Route Select Type...........................................................................................................................................77
Figure 68: Agent to Agent Icon.......................................................................................................................................78
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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