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Table 3: Network VRU Types
Routing Script Node to Use
to Send Call to VRU
DescriptionType
Translation Route to VRUA Network VRU at the customer premises. In a NAM environment, a Type 2
VRU is connected at the ICM and not at the NAM. : IP IVR in an IPCC
solution.
2
Send to VRUA Network VRU connected to a NAM where there is a separate routing client
that controls the connection to the VRU. : Use this type rather than Type 7
3
when the routing client can automatically take back the call from the VRU
when ICM software returns a destination. : A Network VRU with a SS7 IN
routing client.
Send to VRUA Network VRU that is controlled by the routing client. : Use this type (rather
than a Type 3 or Type 6) when the routing client has access to multiple VRUs.
5
Send to VRUA Network VRU that receives the call and then sends a route request to ICM
software.
6
Send to VRUA Network VRU controlled by the routing client. Note: Use this type (instead
of Type 3) when the routing client cannot take back the call from the VRU.
7
That is, ICM software automatically instructs the VRU to release when it sends
a route response to the routing client. : Cisco Internet Service Node using a
Cisco IOS-based Voice Browser.
Translation Route to VRUSimilar to Type 2, but a Type 8 VRU is used when the NAM has a routing
client that controls the call to the VRU.
8
Send To VRU node, or any
queuing node
Queuing for System IPCC.9
Accessing VRU Scripts in ICM Scripts
After you have configured VRUs through the Configuration Manager, you can write routing
scripts that send calls to the VRU, queue the call, and invoke specific VRU scripts.
Sending a Call to a VRU with the Send to VRU Node
You can send a call to a VRU for further processing by using the Send to VRU node (in the
Queue tab of the Palette).
Figure 77: The Send to VRU Icon
The Send to VRU node is also valid for use with Type 3, Type 5, Type 6 and Type 7 VRUs.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 5: Network VRUs
Accessing VRU Scripts in ICM Scripts