Installation Guide

In MAX ID and MAX password, enter the MAX supervisor ID and password to be used

to retrieve the information.

In the HSL port ﬁeld, enter the name of the Meridian HSL port to which the PG connects.

Note: After you ﬁnish installing the PG, you may wish to install the Cisco MEI Server. This

is used in conﬁgurations where multiple connections to the MEI are required. The Cisco MEI

Server, and its installation, are discussed in the Cisco ICM Software ACD Supplement for Nortel

Meridian.

How to Configure the NEAX2400 PIM

Step 1

In the NEAX2400 Conﬁguration dialog box, to put the PIM into service, check the Enabled

option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway

is running.

Step 2

In the Peripheral name ﬁeld, enter the Peripheral name from the Conﬁguration Manager (use

the PG Explorer tool to view the Peripheral name).

Step 3

In the Peripheral ID ﬁeld, from the Peripheral record, enter the Peripheral ID value from the

Conﬁguration Manager (use the PG Explorer tool to view the Peripheral ID).

Step 4

Enter the Switch IP Address of the OAI/Infolink interface of the NEC switch. This can be

found by using the AIPT command of the NEC IMXMAT utility.

Step 5

The Port Number Start and Port Number End must be set to the port number of the ﬁrst port

in the 16 port range of ports provided by the NEC switch. This is currently 1024.

How to Configure the NonVoiceAgent PIM

In most cases, the MediaRouting PG tracks and records the state and activity of all voice and

non-voice agents. However, you can conﬁgure a Non-Voice PG rather than a Media Routing

PG to monitor state and activity of agents who are non-voice agents. However, this is optional,

and not necessary if you already have a MediaRouting PG conﬁgured for Voice agents.