Installation Guide

Preface
Purpose
This manual describes how to install the components of the Cisco Intelligent Contact Management
software. It includes information about hardware configuration and software setup.
Audience
This document is intended for anyone installing one or more components of the Intelligent
Contact Management software.
Organization
The following table describes the information contained in each chapter of this guide.
DescriptionChapter
Includes references to Pre-Installation documentation. Describes how
to get started with the ICM Setup program.
Chapter 1, "Introduction"
Explains how to install and configure the CallRouter software.Chapter 2, "CallRouter Setup"
Explains how to install and configure the Logger software.Chapter 3, "Logger Setup"
Explains how to install and configure the Admin Workstation software.Chapter 4, "Admin Workstation Setup"
Explains how to configure devices for Network Interface Controllers.Chapter 5, "Network Interface Controller
Setup"
Explains how to install and configure the Peripheral Gateway software.Chapter 6, "Peripheral Gateway Setup"
Explains how to install and configure the CTI Gateway software.Chapter 7, "CTI Server Setup"
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
Preface 1
Preface
Purpose