Installation Guide

Step 5

DO NOT CHECK the No system reboot on request option unless speciﬁcally told to do so by

your ICM support provider. Checking this option prevents the Logger from rebooting even if

it detects a serious system-wide problem.

Step 6

Choose a Logger Type that corresponds to your ICM system (Standard for Enterprise systems;

NAM or CICM for Hosted systems).

Step 7

If the Logger will be duplexed, specify which Side you are installing: Side A or Side B. If the

Logger will be simplexed, choose Side A

Step 8

Choose the local Drive on which you want to install the software.

Note: Be sure to note the drive you are using for future reference, since this information is

required when applying software patches.

Step 9

Choose the Language from the list.

Step 10

Click Next.

Setup loads any current installation settings and then—if you have selected either Standard or

CICM as your Logger Type—the Logger Component Properties dialog box opens.

If you have selected NAM as your Logger Type, the NAM Properties dialog box opens—refer

to the Setup and Conﬁguration Guide for Cisco ICM Hosted Edition .

How to Set Logger Component Properties

Note: The Cisco Technical Assistance Center (TAC) no longer supports new customers with

the Remote Monitoring Suite (RMS). Cisco no longer documents nor sells TAC monitoring of

ICM systems via RMS. Refer to your MSA/Master Service Agreement for more information.

However, your ICM support/service provider may support RMS.

Step 1

In the Logger Component Properties dialog box, to enable the DDSN, in the Customer support

section, check the Phone home option and then click Conﬁgure.

The Phone Home Conﬁguration dialog box opens.

Note: Refer to the ICM Administration Guide for Cisco ICM Enterprise Edition for more

information on DDSN.

Step 2

If you do not wish to use Phone Home—or after you have conﬁgured Phone Home—check the

Enabled box in the Outbound Option section and click Conﬁgure if you are using Cisco

Outbound Option.

The Outbound Option Conﬁguration dialogue box opens.

If you do not wish to use Outbound Option—or after you have conﬁgured Outbound

Option—continue with the next step.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)

Logger Setup

How to Install a Logger