Installation Guide

Logger Setup

Before You Install a Logger

The Logger is the interface between the ICM software and the Microsoft SQL Server database.

As the ICM software collects performance and monitoring information about the system, it

passes the information to the Logger for storage in a central relational database. The database

manager on the Logger maintains statistics and data for use in monitoring and reporting. The

Logger also forwards historical information to the Historical Data Server (HDS). Although the

Logger represents a single node, it consists of two processes operating in parallel: one process

handles conﬁguration data and the other handles historical data.

Before you install the Logger software, the Microsoft Windows operating system—including

SNMP and (for Windows 2003) WMI—and Microsoft SQL Server (for version speciﬁcs refer

to the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of Materials) must

be installed on the computer, you must have set up the Windows Active Directory services for

ICM software, and you must have set up at least one ICM instance.

This chapter explains how to install the Logger software and perform some basic conﬁguration.

For this conﬁguration, you must know the private network addresses of the CallRouter machines

and, for a duplexed conﬁguration, the addresses of the Logger on the other Side. (You can use

either host names or IP addresses.)

The Logger and CallRouter are typically on separate computers. However, in small contact

center conﬁgurations they can both be on the same computer.

To set up a Logger, you must ﬁrst install the Logger software and then create the Logger's

database.