Installation Guide

Refer to the Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for more
information about installing SQL Server software.
Windows Monitoring Tools
SNMP and (for Windows 2003) WMI must be installed. Refer to the Staging Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions and the SNMP Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.
Machine Names
Cisco has defined a set of conventions for naming ICM computers. The general syntax is as
follows:
CSOSSSCCCM
The terms in this syntax are as follows:
•
SSS is a unique short code (maximum five letters) that identifies the entire system.
•
CCC is a two- or three-letter code indicating the component type.
•
M is a one- or two-character machine identifier (typically, the side and/or a device number).
Your ICM support provider will supply you with a unique system identifier. The following table
lists the codes and machine identifiers for each component type.
Table 4: Component Codes
Machine IDsCodeComponent Type
1, 2, 3, . . .AWAdmin Workstation
A or BRTRCallRouter
1A, 1B, 2A, 2B, 3A, . . .CGCTI Server
A or BLGRLogger
1A, 1B, 1C, 1D, . . .; 2A, 2B, 2C, 2D, . . .NICNetwork Interface Controller
1A, 1B, 2A, 2B, 3A, . . .PGPeripheral Gateway
For example, if the system identifier is XYZ, the Logger on the B side is named CSOXYZLGRB.
The letter in the NIC's machine code indicates the relative location of the NIC. The first NIC
is named 1A. If its duplexed peer is located at the same site, that NIC is named 1B; if the
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
15
Introduction
Windows Monitoring Tools