Installation Guide

in IPCC Gateway deployments....18
post-routing with Unified CCX....43
pre-routing with Unified CCX....43
translation routing with Unified CCX....44
with Unified CCE....29
scripting
call variables....45
ECC variables....45
on Unified CCX child....45
on Unified ICME parent....47
Skill Group Explorer with CSQ label....47
Unified CCX script ....46
Unified ICME routing script example for Unified
CCX....47
Unified ICME routing script for Unified CCE....29
service level
about, Unified CCE child/Unified ICME parent....64
service members
configuring....28
setup wizard on CRS
launching for Unified CME....35
Skill Group Explorer
with red circle icon....41
skill group performance
measuring on Unified CCX child/Unified ICME
parent....76
software requirements
for IPCC Enterprise Gateway....21
for IPCC Express Gateway....33
System IPCC
as IPCC Gateway child....26
time synchronization
IPCC Express Gateway PG setup....40
troubleshooting
IPCC Enterprise Gateway deployment....30
IPCC Express Gateway deployment....49
reports....83
Unified CCE child
System IPCC....26
Unified Communications Manager
installation and configuration....34
Unified Communications Manager Express
installation and configuration....34
upgrading
to use an IPCC Gateway solution....19
variables for scripting....46
WebView Reporting categories
Agent reports....52
Call Type reports....53
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
Index 91
Index