Installation Guide

The call types in the Unified CCE child get autoconfigured as services on the Unified ICME
parent. The Unified CCE child resets the service level timer every time call type changes. This
behavior is not the same for services in the Unified ICME parent.
Action:
None.
Default Skill Group on Unified ICME parent shows no data
Symptom:
The default skill group that appears in the Item Selection list for WebView does not show any
data when selected for reporting.
Message:
None.
Cause:
A default skill group is created for the Unified ICME parent system. This default skill group
does not collect any reporting statistics. Also, do not confuse this default skill group with the
default skill group that is created for the Unified CCE child system; they are not the same.
Default skill groups on the Unified CCE child get created as real skill groups on the ICM
Enterprise parent. The reporting statistics gathered for the default skill group for the Unified
CCE child will show up in these real skill groups on the Unified ICME parent.
Action:
Select the skill group in the Item Selection list in WebView in the Unified ICME parent that
corresponds to the default skill group on the Unified CCE child.
No agent data available in reports on the Unified ICME parent
Symptom:
In either the IPCC Enterprise or the IPCC Express Gateway deployments, the WebView reports
on the Unified ICME parent show no agent data.
Message:
None.
Cause:
Agent Reporting is not enabled on the respective IPCC Gateway PG.
Action:
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 4: - Understanding Reporting in an IPCC Gateway Deployment
Troubleshooting Reports in IPCC Gateway Deployments