Installation Guide

Some columns in a report display no data.
Message:
None.
Cause:
IPCC Gateway does not populate all PG-related fields in the Unified ICME database schema.
Since data is not recorded in these database fields, some columns in reports will be empty.
Action:
Because the report concerns an IPCC Gateway deployment, verify that a report column is empty
by consulting the WebView On-line Help for the report.
Abandoned counts do not match between Unified CCE Child and Unified ICME Parent
Symptom:
In Service reports on the Unified ICME parent, the abandoned counts are not the same as the
abandoned counts in Call Type reports on the Unified CCE child.
Message:
None.
Cause:
The configuration for Abandon Wait Time threshold (short calls) does not match between the
Unified ICME parent and the Unified CCE child. See "Differences Between Unified ICME
Parent and Unified CCE Child Reporting".
Action:
Ensure that the configurations are the same on both systems.
Service level metrics do not match between Unified ICME parent and Unified CCE child
Symptom:
Information in Service Reports on the Unified ICME parent for service levels does not match
the information in Call Type Reports for service levels in Unified CCE child.
Message:
None.
Cause:
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 4: Understanding Reporting in an IPCC Gateway Deployment
Troubleshooting Reports in IPCC Gateway Deployments