Installation Guide

Describes Enterprise-wide reporting in IPCC
Gateway deployments.
Chapter 4, Understanding Reporting (page
51)
The Index helps you find information in this guide.
Related Documentation
You need the following documentation when deploying IPCC Gateway with Unified CCX:
•
Getting Started with Cisco Unified Contact Center Express
•
Cisco CRS Installation Guide
•
Cisco CRS Administration Guide
•
Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts, and
Volume 2, Editor Step Reference
•
Cisco CAD Installation Guide
•
Cisco Desktop Administrator User's Guide
You need the following documentation when deploying IPCC Gateway with Unified
ICME/Unified CCE:
•
ICM Installation Guide for Cisco ICM Enterprise Edition
•
ICM Configuration Guide for Cisco ICM Enterprise Edition
•
System IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition
•
IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition
•
IPCC Administration Guide for Cisco IPCC Enterprise Edition
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
2
Preface
Related Documentation