Installation Guide

Preface
Purpose
This manual describes how to install, configure, and use the Cisco IPCC Gateway feature, which
allows Cisco Unified Contact Center Enterprise (Unified CCE) or Cisco Unified Contact Center
Express (Unified CCX) to appear as an ACD to Cisco Unified Intelligent Contact Management
Enterprise (Unified ICME).
Audience
This document is intended for contact center system administrators, supervisors, and managers
who are responsible for deploying the IPCC Gateway software with Unified CCX, Unified
ICME, or Unified CCE software.
Organization
The following table describes the information contained in each chapter of this guide.
Table 1: Organization
DescriptionChapter
Introduces the IPCC Gateway feature.Chapter 1, About IPCC Gateway (page 11)
Provides installation and configuration instructions
for deploying IPCC Gateway with Unified
ICME/Unified CCE.
Chapter 2, Deploying IPCC Gateway with
Unified ICME/Unified CCE (page 21)
Provides installation and configuration instructions
for deploying IPCC Gateway with Unified CCX.
Chapter 3, Deploying IPCC Gateway with
Unified CCX (page 33)
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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