Installation Guide

Note:

•

Data ﬁelds that are not listed in these tables are either not mappable (that is, although they

might be populated on a parent system, they have no corresponding value on the child system)

or not available (that is, they are null or zero on the parent.)

•

There are no corresponding ﬁelds or tables in the child for the parent Service_File_Minute

table.

Table 11: Service_Half_Hour Data Mapping

CommentsChild: Call_Type_Half_HourParent: Service_Half_Hour

AnswerWaitTimeHalfAnswerWaitTimeToHalf

Network queuing data is

not available at the child

level.

AvgRouterDelayQToHalfAvgDelayQToHalf

See Note 1.RouterCallsAbandQToHalfCallsAbandQToHalf

CallsAnsweredToHalfCallsAnsweredToHalf

CallsHandledHalfCallsHandledToHalf

CallsOfferedHalfCallsOfferedToHalf

See Note 1.DelayQAbandTimeHalfDelayQAbandTimeToHalf

HandleTimeHalfHandleTimeToHalf

HoldTimeToHalfHoldTimeToHalf

OverﬂowOutHalfOverﬂowOutToHalf

The PeripheralNumber of

this service in the Service

No direct mapSkillTargetID

table maps to the

CallTypeID in the child

table.

TalkTimeHalfTalkTimeToHalf

TimeZoneTimeZone

Note 1: Any condition on the child causing the call to terminate while in queue is documented

in this ﬁeld in the database schema. (The child Call Type reports have more granularity with

regard to "error" calls, etc.)

Table 12: Service_Real_Time Data Mapping

CommentsChild: Call_Type_Real_TimeParent: Service_Real_Time

AnswerWaitTimeHalfAnswerWaitTimeHalf

AnswerWaitTimeTo5AnswerWaitTimeTo5

AnswerWaitTimeTodayAnswerWaitTimeToday

See Note 1.AvgRouterDelayQTo5AvgDelayQATo5

AvgRouterDelayQNowAvgDelayQNow

See Note 1.RouterCallsAbandQToHalfCallsAbandQHalf

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)

Chapter 4: Understanding Reporting in an IPCC Gateway Deployment

Understanding Reporting in the Unified ICME Parent and Unified CCE Child Deployment Model