Installation Guide

List of Figures
Figure 1: Unified ICME and PG Relationship................................................................................................................12
Figure 2: Parent and Child Relationship..........................................................................................................................13
Figure 3: Multiple ICM Parents with Single IPCC Enterprise child...............................................................................15
Figure 4: Single ICM Parent with Multiple IPCC Enterprise children...........................................................................16
Figure 5: IPCC Gateway with IPCC Express Gateway PG with ICM Parent.................................................................17
Figure 6: Example Parent ICM Call Flow Configuration................................................................................................23
Figure 7: Example Child ICM Call Flow Configuration.................................................................................................23
Figure 8: Example IPCC Gateway Configuration...........................................................................................................27
Figure 9: Unified CCE Routing Script............................................................................................................................30
Figure 10: Unified ICME PG Explorer...........................................................................................................................37
Figure 11: Routing Client Tab.........................................................................................................................................38
Figure 12: Skill Group Explorer with Red Circle Icon....................................................................................................42
Figure 13: Request Route Step........................................................................................................................................45
Figure 14: Unified CCX Script........................................................................................................................................46
Figure 15: Unified ICME Routing Script........................................................................................................................47
Figure 16: CSQ Label on Skill Group Explorer..............................................................................................................47
Figure 17: High Availability with IPCC Express Gateway PG.......................................................................................48
Figure 18: WebView Check Box.....................................................................................................................................52
Figure 19: Network VRU in a Gateway Deployment......................................................................................................54
Figure 20: Child Skill Group/Parent Service...................................................................................................................61
Figure 21: Data Mapping Between Unified CCE child and Unified ICME parent.........................................................62
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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