Installation Guide

None.
Cause:
The problem might be one of the following:
•
The Translation Route is not defined on the Unified ICME parent.
•
Route points for translation route targets are not defined on the Unified CCE child.
•
Route points are not defined in the Dialed Number Table of the child system.
•
Route points defined in the child system Dialed Number Table do not have the Application
Routing Permitted check box checked.
Action:
Check to be sure that Translation Routes are defined on the Unified ICME parent, that Route
points for translation route targets have been defined on the child, and that Route Points are
defined in the child system's Dialed Number Table and that the Application Routing Permitted
check box is checked.
Events are coming across but no statistics are showing up
Symptom:
Although events are happening, no statistics are available.
Message:
None.
Cause:
A possible cause for this problem is that the peripheral ID of the parent system does not match
the peripheral ID of the child system.
Action:
Ensure that the host peripheral ID of the Unified ICME parent system matches the peripheral
ID of the Unified CCE child system.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 2: - Deploying IPCC Gateway with Unified CCE
Troubleshooting in an IPCC Enterprise Gateway Deployment