Installation Guide

Table 3: Installation and Configuration Checklist
ReferenceDescription/NotesTask
System IPCC Installation and
Configuration Guide for Cisco IPCC
The process of doing this task involves installing
Unified CM, Unified IP IVR, Unified ICME, and
1. Install and configure the
Unified CCE or System
Enterprise Edition or the IPCCone of the desktops, either CAD or CTI OS. AfterUnified CCE software. This
includes the System PG. Installation and Configuration Guide
for Cisco IPCC Enterprise Edition.
doing this task, you can test your child Unified CCE
system to be sure everything is working correctly.
Note: If you are deploying a System
Unified CCE child, see the information
Note:
• To enable call transfers from a parent Unified
ICME cluster to a child Unified CCE cluster, you
in Important Notes About System
IPCC Deployment as a Unified CCE
child. (page 26).
must first satisfy Unified CM IP Telephony
requirements -- for example, deploying a Device
Trunk such as H.225 Trunk (Gatekeeper
Controlled) or Intercluster Trunk
(Non-Gatekeeper Controlled) . For more
information, see the Cisco Unified
Communications Manager System Guide.)
• Remember to check the Application Routing
Enabled box on the child system for those route
points on which you will post-route to the parent.
ICM Installation Guide for Cisco ICM
Enterprise Edition
Use the Unified ICME installation CD. You must
install Side A and Side B IPCC Enterprise Gateway
PGs.
2. Install and configure the
Unified ICME parent
system, including the IPCC
Enterprise Gateway PG.
ICM Configuration Guide for Cisco
ICM Enterprise Edition.
Use the instructions in How to Configure the IPCC
Enterprise Gateway PG (page 26) and How to
3. Configure the IPCC
Enterprise Gateway PG
Configure the IPCC Enterprise Gateway PIM (page
27).
using the Unified ICME PG
Explorer.
Note: In the Advanced tab of the PG Explorer,
ensure that Agent autoconfiguration is disabled in
order for the IPCC Enterprise Gateway PG to
function properly.
For general information about
scripting, see “Scripting in an IPCC
This script will interact with the IPCC Enterprise
Gateway.
4. Create a script on the
parent Unified ICME
system. Environment” in ICM Scripting and
Media Routing Guide for Cisco
ICM/IPCC Enterprise and Hosted
Editions.
For general information about Unified
ICME Service Control, see the ICM
In the Unified ICME Service Control dialog box,
select the Services name for the IPCC Enterprise
Gateway PG and click Start.
5. Start the Unified ICME
Service for the IPCC
Gateway PG. Configuration Guide for Cisco ICM
Enterprise Edition.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
25
Chapter 2: Deploying IPCC Gateway with Unified CCE
Installation and Configuration Checklist