Installation Guide

Table of Contents
Preface ...........................................................................................................................................................1
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation...........................................................................................................................4
Cisco.com..............................................................................................................................................4
Product Documentation DVD.................................................................................................................5
Ordering Documentation........................................................................................................................5
Documentation Feedback...........................................................................................................................5
Product Alerts and Field Notices ...............................................................................................................6
Cisco Product Security Overview...............................................................................................................6
Reporting Security Problems in Cisco Products ...................................................................................6
Obtaining Technical Assistance..................................................................................................................7
Cisco Technical Support & Documentation Website..............................................................................7
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................8
Obtaining Additional Publications and Information.....................................................................................9
1. About IPCC Gateway................................................................................................................................11
What is the IPCC Gateway Feature?........................................................................................................11
What is the Parent and Child Relationship?.............................................................................................12
About Peripheral Gateways......................................................................................................................13
High Availability and Fault Tolerance in IPCC Gateway Deployments......................................................14
About Unified CCE Solutions and Fault Tolerance...............................................................................14
About Unified CCX Solutions and High Availability..............................................................................14
About IPCC Gateway Deployments..........................................................................................................14
IPCC Gateway using IPCC Enterprise Gateway PG...........................................................................14
IPCC Gateway using IPCC Express Gateway PG...............................................................................17
Routing in IPCC Gateway Deployments...................................................................................................18
The Call Data Transferred Between Parent and Child..............................................................................18
Reporting in IPCC Gateway Deployments................................................................................................19
Upgrading to Use an IPCC Gateway Solution..........................................................................................19
2. Deploying IPCC Gateway with Unified CCE..............................................................................................21
Deployment Overview..............................................................................................................................21
What You Need Before You Install............................................................................................................24
Installation and Configuration Checklist...................................................................................................24
Important Notes About System IPCC Deployment as a Unified CCE Child........................................26
How to Configure the IPCC Enterprise Gateway PG...............................................................................26
How to Configure the IPCC Enterprise Gateway PIM..............................................................................27
Autoconfiguration with IPCC Enterprise Gateway....................................................................................28
Autoconfiguration Maintenance...........................................................................................................28
Routing for the IPCC Enterprise Gateway................................................................................................29
Troubleshooting in an IPCC Enterprise Gateway Deployment.................................................................30
3. Deploying IPCC Gateway with Unified CCX..............................................................................................33
What You Need Before You Install............................................................................................................33
Installation and Configuration Checklist...................................................................................................34
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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