Installation Guide

Communications Manager 6.0(1), Cisco Customer Response Solutions (for Unified IP IVR)
5.0(1), Cisco Unified ICME 7.2(0), and one of the 7.2 desktops (CAD or CTI OS).
To upgrade these products, see the following documents:
•
Upgrading Cisco Unified Communications Manager
•
Cisco CRS Installation Guide
•
Upgrade Guide for Cisco ICM/IPCC Enterprise and Hosted Editions
After upgrading to the latest releases for the child Unified CCE, install the parent Unified ICME
software, including the IPCC Enterprise Gateway PG. (See Chapter 2, Deploying IPCC Gateway
with IPCC Enterprise (page 21) for more information.)
Similarly, if you want to upgrade to use IPCC Gateway with Unified CCX, you would need the
same applications, but when installing Cisco CRS, you would choose Unified CCX as the
product instead of Unified IP IVR, and you need Cisco Agent Desktop 6.4. Also during the
installation of Unified CCX, you can choose to use Cisco Unified Communications Manager
(Unified CM) or Cisco Unified Communications Manager Express (Unified CME). (See Chapter
3, Deploying IPCC Gateway with Unified CCX (page 33) for more information.)
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 1: - About IPCC Gateway
Upgrading to Use an IPCC Gateway Solution