Installation Guide

Note:
•
This deployment also allows an existing Unified ICME (parent) to coordinate the outsourcing
of calls to a Service bureau (Provider sites shown in the figure).
•
Although not shown in the figure, this deployment could be expanded.
Here are other options:
–
The deployment could also route unrelated calls between the two Provider sites from the
PSTN network through its own Network Interface Controller (NIC). Note that this NIC
is not illustrated in the diagram.
–
Separate Unified CCE and Unified CCX sites could be connected to the parent Unified
ICME through IPCC Gateway PGs.
–
You could increase Unified CCE capacity by adding more children to the parent system.
IPCC Gateway using IPCC Express Gateway PG
The following figure shows a deployment model that allows Unified CCX to participate in an
enterprise routing environment with Unified ICME.
Figure 5: IPCC Gateway with IPCC Express Gateway PG with ICM Parent
The Unified CCX appears as an ACD to the Unified ICME parent (Router and Logger).
Note: The IPCC Express Gateway PG is installed on the same server as the CRS Engine, where
it connects with the internal CTI Server of CRS.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 1: About IPCC Gateway
About IPCC Gateway Deployments