Installation Guide

Before you can complete the installation of a Peripheral Gateway, you must create configuration
records in the Unified ICME database. To create these configuration records you must have
installed a CallRouter, a Logger, and an Admin Workstation on the Unified ICME parent system.
See Also
See Chapters 2 and 3 for additional information about deploying IPCC Gateway.
For release specifics about the Windows operating system, refer to the Cisco Intelligent Contact
Management Software Release 7.0(0) Bill of Materials
High Availability and Fault Tolerance in IPCC Gateway Deployments
This section describes how IPCC Gateway deployments accommodate failover.
About Unified CCE Solutions and Fault Tolerance
For an Unified CCE solution in an IPCC Gateway deployment, fault tolerance is achieved as it
is with other Unified ICME PGs; there is a Side A and Side B PG which can connect to either
side (A or B) of a System PG on a child system.
See Also
For more information about fault tolerance, see the IPCC Installation and Configuration Guide
for Cisco IPCC Enterprise Edition.
About Unified CCX Solutions and High Availability
A Unified CCX solution in an IPCC Gateway deployment does not support the Side A/Side B
model of fault tolerance. Instead, it supports a high availability model.
In the high availability model, the Unified CCX cluster looks like one ACD to the Unified ICME
parent, and a Side A PG is installed on both nodes of Unified CCX.
See Also
For more information, see High Availability with IPCC Express Gateway (page 48).
About IPCC Gateway Deployments
This section discusses the supported IPCC Gateway deployment models.
IPCC Gateway using IPCC Enterprise Gateway PG
The following topics explain two ways that you can deploy the IPCC Enterprise Gateway PG.
Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)
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Chapter 1: - About IPCC Gateway
High Availability and Fault Tolerance in IPCC Gateway Deployments