Technical References

Severity
Event Table....177
Severity
Application_Event Table ....58
Shift
View_Column Table....433
ShiftName
Shift Table....364
ShortCallsHalf
Call_Type_Half_Hour Table ....76
ShortCallsTimeToHalf
Route_Half_Hour Table....288
Service_Half_Hour Table....334
ShortCallsToHalf
Agent_Skill_Group_Half_Hour Table ....34
Route_Half_Hour Table....288
Service_Half_Hour Table....334
Skill_Group_Half_Hour Table....371
Side
Application_Event Table ....58
Event Table....177
Side
Application_Gateway_Connection Table....61
SideA
Script_Table Table....323
SideB
Script_Table Table....323
SignedInSeconds
Galaxy_Agent_Performance Table....185
SignInTime
Galaxy_Agent_Performance Table....185
SilentMonitorAudibleIndication
Agent_Desk_Settings Table ....17
SilentMonitorWarningMessage
Agent_Desk_Settings Table ....17
SITToneDetectCount
Campaign_Query_Rule_Real_Time Table....137
SITToneDetectToday
Dialer_Real_Time Table....171
SITToneDetectToHalf
Dialer_Half_Hour Table....166
SITToneDetectToHalf
Campaign_Query_Rule_Half_Hour Table ....134
SkillGroupSkillTargetID
Dialer_Detail Table....163
Skill_Group_Member Table....392
SkillGroupSkillTargetID
Agent_Real_Time Table ....29
Agent_Skill_Group_Half_Hour Table ....34
Agent_Skill_Group_Logout Table ....47
Agent_Skill_Group_Real_Time Table....48
Service_Member Table....347
Termination_Call_Detail Table....407
SkillGroupSkillTargetID
Agent_State_Trace Table....49
SkillTargetID
Enterprise_Skill_Group_Member Table....177
Route Table....277
Service_Real_Time Table....347
Skill_Group_Five_Minute Table....368
SkillTargetID
Agent_Half_Hour Table ....24
Agent_Logout Table....28
Campaign_Skill_Group Table ....139
Enterprise_Service_Member Table....175
Service_Half_Hour Table....334
Skill_Group_Real_Time Table....392
Skill_Target Table....406
SkillTargetID
Agent Table....15
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions
599
Database Field Name Index