Technical References

Agent Detail
The figure below illustrates tables in the Agent subcategory.
Figure 19: Agent Tables
Agent Detail tables are listed below:
•
Agent Table (page 15)
•
Agent Half Hour (page 24)
•
Agent Real Time (page 29)
•
Agent Event Detail (page 23)
•
Agent State Trace (page 49)
•
Agent Team (page 55)
•
Agent Team Member (page 56)
•
Agent Team Supervisior (page 57)
•
Dialer_Detail (page 163)
Service Detail
The figure below illustrates tables in the Service subcategory.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 3: Tables by Group
Skill Target