Technical References

Keys and
Null
Option:
Data Type:Description:Field Name:
• 0 = None
• 1 = ACD
• 2 = Direct
NULLDBINT
Direction of call agent is currently working on:
Direction
• NULL= None
• 0 = None
• 1 = In
• 2 =Out
• 3 = Other
NULLvarchar(32)
Extension the agent is currently working on.
Extension
NULLDBINT
Reserved for future use
FutureUseInt1
NULLDBINT
Reserved for future use
FutureUseInt2
NULLDBINT
Reserved for future use
FutureUseInt3
NULLDBINT
Reserved for future use
FutureUseInt4
NULLDBINT
Reserved for future use
FutureUseInt5
NULLDBINT
The maximum number of tasks associated with this Media Routing
Domain on which this agent can work simultaneously.
MaxTasks
PK, FK NOT
NULL
DBINT
The identifier for the Media Routing Domain associated with this
peripheral.
MRDomainID
FK NULLDBINT
The device target the agent is logged on to. This applies for IPCC
Enterprise agents only.
NetworkTargetID
NULLDBINT
Extension the agent is currently working on.
OnHold
NOT NULLDBSMALLINT
The kind of phone being used:
PhoneType
0 = normal ACD/IPCC phone, or non voice task
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
32
Chapter 2: All Tables
Agent_Real_Time Table