User Guide

See AlsoDefinitionConcept
Understanding Routing and Queuing
(page 37)
Reporting Data
Unified ICM manages high volumes of call data, which are processed on the Central Controller.
This data is also available to WebView reporting users.
This section explains how reporting data is replicated in the system and how it is presented in
WebView reports.
Cisco Unified ICM Data Environment
The data that appear in WebView reports are held in three databases, all of which have the same
structure.
HDS (AW)Local DB (AW)Central DB
(Logger)
Data Type
√Real-time
√√Configuration and
Scripting
√(logical views to
HDS data)
√ **Historical
Real-time data moves from the Peripheral Gateways to the CallRouter to the local database
on the Distributor AW.
Configuration Data and Routing Scripts are created and edited on the Distributor AW, are
stored on the local database on the Distributor AW, and are replicated to the Central Database.
Historical Data moves from the CallRouter to the Central Database to the HDS on the Distributor
AW.
** Note: The source of historical data in WebView reports is the HDS, not the Central Database.
All WebView reports are run against the local Admin Workstation database, which has views
to the historical data on the HDS.
The figure below shows the flow of data in environment.
For purposes of illustration, the Distributor AW, the WebView Server, and the HDS are shown
as co-located.
Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)
23
Chapter 2: Understanding Reporting
Reporting Data