User Guide

Translation Route Templates
Translation routes are used to transfer a call from one routing client to another and retain the
details about call tracking, call data and cradle to grave reporting. They form an intermediate
destination which is allocated when a script sends a call from a source routing client to a
destination. After the call reaches the destination, the translation route is available for reuse as
the route is not busy for the entire duration of the call.
Translation routes use a 'pool' of DNIS's . These DNIS servce as the intermediate targets of the
calls on each possible destination. For any given translation route, one pool is used. The size
of this pool is set by using a formula defined in the ICM documentation. If the pool is too large,
ACD or VRU resources are wasted (These numbers are PSTN exposed). If the pool is too small,
few calls are lost as these calls cannot be sent when the entire pool is in use.
DescriptionHistorical or
Real-Time
Template Name
Displays the maximum number of routes used in a translation
route, average and maximum time taken to complete a
Htrroute11/trroute12: Translation Route
Counts Half Hour Report/ Daily
Report translation route, the average number of routes in use, the
number of PG time-outs, the number of configuration errors
encountered during the translation route and the number of
translation routes occurred during the selected time period.
Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)
183
List of All Unified ICM Report Templates
Translation Route Templates