User Guide

Campaign Query Rule
DescriptionHistorical or
Real-Time
Template Name
Table that shows each Query Rule within a Campaign.Rcamqry01: Call Counts Of Query Rule
Within Campaign
Table that shows the current status of all campaigns records.Rcamqry02: Call Counts per Campaign
Real Time
Table that shows the dialing status of each CampaignRcamqry03: Valid Campaign Dialing
Times
Table that shows the dialing status of a Campaign and its
Query Rules
Rcamqry04: Valid Query Rule Dialing
Times
Table that shows each Query Rule within a Campaign.Rcamqry05: Call Summary Count Of
Query Rule Within Campaign
Real Time Table that shows the current status of all
campaigns records.
Rcamqry06: Call Summary Count per
Campaign
Table by half hour that shows each Query Rule within a
Campaign.
Hcamqry10: Call Counts of Query Rule
Within Campaign Half Hour
Table by half hour that shows the current status of all
campaigns records.
Hcamqry11: Summary of Call Counts
per Campaign Half Hour
Table that shows the number of calls attempted, closed, and
rejected by the agent, the number of calls answered and
Hcamqry12/13: Summary of Attempts
per Campaign Half Hour Report/Daily
Report unanswered by the customer, and the number of calls
abandone to IVR in a campaign for the selected time period
for Outbound Option campaigns.
Table that shows the number calls not answered, canceled,
number of customers contacted, number of calls abandoned
Hcamqry14/15: Breakdown of Attempts
(%) per Campaign Half Hour
Report/Daily Report by the agent and abandoned to IVR, the number of call backs
requested by the customer and the number of contacts that
encountered network errors in a campaign for the selected
time period for Outbound Option campaigns.
Table that shows the number calls closed, rejected by the
agent, the number of calls answered and not answered by the
HCamqry16/17: Summary of Attempts
per Query Rule Within Campaign Half
Hour Report/Daily Report customer, the number of calls abandoned by the agent or
abandoned to IVR, and the total of calls attempted for in a
campaign for the selected time period for Outbound Option
campaigns.
Table that shows the number of calls canceled by the agent,
number of calls abandoned by the agent and abandoned to
HCamqry18/19: Breakdown of Attempts
(%) per Query Rule Within Campaign
Half Hour Report/Daily Report IVR, the number of call backs requested by the customer the
number of contacts that encountered network errors in a
campaign for the selected time period for Outbound Option
campaigns.
Table that shows the average wrap up time, average handling
time, average talk time, total number of calls attempted,
Hcamqry20/21: Campaign Consolidated
Half Hour Report/Daily Report
Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)
171
List of All Unified ICM Report Templates
Outbound Option Templates