Maintenance Manual

9
User Guides for agents and supervisors
 Enterprise Chat and Email Agent’s Guide
 Enterprise Chat and Email Supervisor’s Guide
User guides for administrators
 Enterprise Chat and Email Administrator’s Guide to Administration Console
 Enterprise Chat and Email Administrator’s Guide to Routing and Workflows
 Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources
 Enterprise Chat and Email Administrator’s Guide to Email Resources
 Enterprise Chat and Email Administrator’s Guide to Reports Console
 Enterprise Chat and Email Administrator’s Guide to System Console
 Enterprise Chat and Email Administrator’s Guide to Tools Console