Maintenance Manual

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Welcome to the Enterprise Chat and Email (ECE) feature, which provides multichannel interaction software
used by businesses all over the world as a core component to the Unified Contact Center Enterprise product line.
ECE offers a unified suite of the industry’s best applications for chat and email interaction management to
enable a blended agent for handling of web chat, email and voice interactions.
About This Guide
Enterprise Chat and Email Deployment and Maintenance Guide discusses best practices for maintaining the
Enterprise Chat and Email (ECE) installation. Intended for system and database administrators, this guide will
help administrators to keep the installation in good health and to fine tune it to improve its performance.
This version of the guide is for installations that are integrated with Cisco Unified Contact Center Enterprise
(Unified CCE) or Packaged CCE (PCCE).
Obtaining Documentation and Submitting a Service
Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service
request, and gathering additional information, see What's New in Cisco Product Documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical
documentation as an RSS feed and delivers content directly to your desktop using a reader application. The RSS
feeds are a free service.
Documentation Feedback
To provide comments about this document, send an email message to the following address:
[e-mail]
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Field Alerts and Field Notices
Cisco products may be modified or key processes may be determined to be important. These are announced
through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field
Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive
announcements by selecting all products of interest.
Log into www.cisco.com and then access the tool at http://www.cisco.com/cisco/support/notifications.html