Maintenance Manual

66 Enterprise Chat and Email Deployment and Maintenance Guide
Configuring Dynamic Messages for Integrated Chats
Dynamic Run Application Script Request (DRASR) allows you to display wait messages with dynamic text
(such as expected wait time) to customers while chat and call requests are being processed by the ECE and
Unified CCE integrated systems. You can use ECC variables and call variables to display the dynamic content.
For details about configuring DRASR, refer the Enterprise Chat and Email Administrator’s Guide to Chat and
Collaboration Resources.
Related Documentation
Refer to the following ECE User’s Guides (for the Unified CCE integration) for more information about
configuring and using ECE.
 Enterprise Chat and Email Administrator’s Guide to Administration Console helps administrators set up
and manage business objects.
 Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources helps
administrators set up templates and entry points.
 Enterprise Chat and Email Administrator’s Guide to Email Resources helps administrators set up
aliases, blocked addresses, delivery exceptions, and blocked file extensions.
 Enterprise Chat and Email Administrator’s Guide to Routing and Workflows helps administrators set up
service levels, queues, and workflows.
 Enterprise Chat and Email Administrator’s Guide to System Console helps system administrators set up
and manage services, loggers, and system monitors.
 Enterprise Chat and Email Administrator’s Guide to Tools Console helps administrators add custom
attributes.
 Enterprise Chat and Email Supervisor’s Guide helps supervisors set up and use agent and queue
monitors.
 Enterprise Chat and Email Administrator’s Guide to Reports Console helps managers and supervisors
to set up and run reports to analyze various aspects of the system.
 Enterprise Chat and Email Agent’s Guide helps agents handle email and chat interactions.