Maintenance Manual

Setting Up Integrated Objects 65

7. Browse to Shared Resource > Services > Workflow > Workflow Engine and verify that the Workflow

Engine process is running. If the process is in a stopped state, start the process by clicking the Run button.

Also ensure that the start type for the service process is set to automatic.

8. Browse to Partitions >

Partition > Services > Workflow > Workflow Engine and ensure that the start type

for the service instance is set to automatic. Start the Workflow Engine instance.

9. Browse to Shared Resource > Services > Email > Dispatcher and verify that the Dispatcher process is

running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the

start type for the service process is set to automatic.

10. Browse to Partitions >

Partition > Services > Email > Dispatcher and ensure that the start type for the

service instance is set to automatic. Start the Dispatcher instance.

11. Browse to Shared Resource > Services > Unified CCE > Listener and verify that the Listener process is

running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the

start type for the service process is set to automatic.

12. Browse to Partitions >

Partition > Services > Unified CCE > Listener. Verify that the Listener instance for

the Agent PG is automatically created. Also ensure that the start type for the instance is set to automatic.

Then start the Listener instance.

13. Browse to Shared Resource > Services > Unified CCE > EAAS and verify that the EAAS process is

running. If the process is in a stopped state, start the process by clicking the Run button. Also ensure that the

start type for the service process is set to automatic.

14. Browse to Partitions >

Partition > Services > Unified CCE > EAAS. Configure the EAAS instance by

providing the MR Connection port number you provided while creating the MR PIM (page 27). Also ensure

that the start type for the instance is set to automatic. Start the EAAS instance.

15. Browse to Shared Resource > Services > Unified CCE > Context Service and verify that the Context

Service process is running. If the process is in a stopped state, start the process by clicking the Run button.

Also ensure that the start type for the service process is set to automatic. If the ECE services server or ECE

Server (in deployments integrated with Packaged CCE) is behind a firewall and does not have direct access

to the internet, the Proxy Server URL should be provided so that the server can connect to the Cisco

Context Service. Format of the URL is:

http://ProxyServerName:Port

https://ProxyServerName:Port

16. Browse to Partitions > Partition > Services > Unified CCE > Context Service. Ensure that the start type

for the instance is set to automatic. Then start the Context Service instance.

Setting Up Web Links for Chat and Callback

To create a chat and collaboration link on your web site:

 Open the code view of the host web page and add the edited link code (see page 63) from the entry point

properties at the appropriate point. You may need to ask your web master to perform this task.

ECE is now ready for use. To verify, log in as an agent, supervisor, or administrator and perform basic tasks.