Maintenance Manual

Preparing Unified CCE for the Integration 59

Configuring Finesse Settings and Layout

Perform these tasks from any local machine.

To configure the Finesse settings and layout:

1. Launch the URL:

http://

Finesse_Server_Name

/cfadmin

. Login as a finesse administrator.

2. Configure the Contact Center CTI Server Settings and Contact Center Enterprise Administration & Data

Server Settings.

Configure the settings

3. From Desktops Layout section, configure the layout for the ECE and Solve gadgets. XML contents for the

ECE and Solve gadget tabs are available in the following files copied from the ECE server (page 58):

 Temp\finesse_gadget\layout\agent.xml

 Temp\finesse_gadget\layout\solve.xml

While configuring the gadgets, make sure that the path to the

ece.xml

file in the

tag is correct.

Refer the Finesse documentation to see how gadgets are added in Finesse.