Maintenance Manual

58 Enterprise Chat and Email Deployment and Maintenance Guide
Configuring Finesse
Perform these tasks after installing ECE. Cisco Finesse enables the use of custom gadgets for Voice &
Multichannel (ECE), facilitating the ECE user interface to be embedded within a gadget to provide contact
center agents a unified desktop experience.
Copying Files from ECE Server
 From the ECE services server, copy the contents of the ECE_Home\Utilities\finesse_gadget folder to a
temporary directory,
Temp, on your local machine. In ECE installations integrated with PCCE, this folder is
available on the ECE server.
Configuring Finesse Files
Perform these tasks from any local machine.
To configure the ece_config.js file:
1. From the Temp\finesse_gadget\agent folder created on the local machine (page 58) open the
ece_config.js file in a text editor.
2. Locate the following text in the file:
var web_server_name = “ <Load_Balancer_or_Web_Server_Host_Name> ";
3. Replace <Load_Balancer_or_Web_Server_Host_Name> with the host name of the ECE web server. If the
deployment uses a load balancer, provide the host name of the load balancer.
Enabling 3rdpartygadget Account and Deploying the Gadget
Perform these tasks on the Finesse server.
To enable the 3rdpartygadget account and deploy the Gadget:
1. Using the Finesse Console, login as an administrator and enable the 3rdpartygadget account on the Finesse
server.
When you enable the 3rdpartygadget account, a files folder gets created automatically.
2. Create a new folder called ECE under the files folder.
3. Deploy the gadget files from the
Temp\finesse_gadget\agent folder and the Temp\finesse_gadget\solve
folder on your local machine (page 58) to the Finesse server using a secure FTP client.
Important: Before you begin the configuration, ensure that the Finesse VM and software are
installed and ready for use. Also, ensure that ECE is installed.