Maintenance Manual

Preparing Unified CCE for the Integration 57
2. Install ECE 11.5(1). Refer to the Enterprise Chat and Email Installation Guide for Unified CCE or
Enterprise Chat and Email Installation Guide for PCCE for a detailed list of deployment options and
installation steps corresponding to each deployment. The document also guides you through the procedure
of setting up the integration.
3. From the Windows Services panel, start the Cisco service, and wait for 2–3 minutes before launching the
URL to allow all the application services to start.
4. On the administrators desktops, install Oracle JRE 1.8.0 (most recent update). Version 1.8.0_66 is included
on the product CD. This is required only to administer workflows from the Administration Console.
5. Configure the browser on user desktops according to the procedures detailed in the Cisco Unified Web and
E-Mail Interaction Manager Browser Settings Guide. This is not required for desktops used for accessing
the Agent Console.
6. From the ECE Administration Console, import the skill groups, users, and MRDs. For details, see the
Enterprise Chat and Email Administrator’s Guide to Administration Console.
Configuring the System for Multiple Agent PGs
Multiple Agent PGs can be used for Unified CCE installations. Note that a unique application path and
associated application path members are needed for each Agent PG. The application path is used by the Listener
Service to connect and communicate with the Agent PG.
To configure the system for multiple Agent PGs:
1. Create the Agent PGs. For Unified CCE installations, see page 32.
2. In Unified CCE, configure agents (page 37) and skill groups (page 38).
3. From the ECE Administration Console, add the new Agent PG. For each Agent PG that is added, a Listener
instance is created in the System Console. Refer to the Enterprise Chat and Email Administrators Guide to
Administration Console for details about adding new Agent PGs.
4. Log in to the ECE System Console.
5. Browse to Shared Resource > Services > Unified CCE > Listener. In the List pane, select the Listener
process. In the Properties pane, in the Maximum number of instances field increase the value to match the
number of Agent PGs you are adding.
6. Browse to Partitions >
Partition. In the Properties pane, on the Services tab, set the number of instances for
the Listener service to match the number of Agent PGs you are adding.
For details about steps 4-6, see the Enterprise Chat and Email Administrator's Guide to System Console.