Maintenance Manual

56 Enterprise Chat and Email Deployment and Maintenance Guide
Adding the Queue to Agent Node in Scripts
To add the Queue to Agent Node in scripts:
1. Open the script you are using for routing emails in ECE.
2. Add the Queue to Agent node in the script and configure the following:
a. Peripheral: Select the <Select Agent by SkillTargetID> option.
b. Agent Expression: Set the value as Call.PreferredAgentID.
c. Consider If: Set the value as 1=1.
d. Enterprise Skill Group: Select the enterprise skill group created on page 54.
e. Enterprise Route: Select the enterprise route created on page 55.
f. Queue if agent not logged in: Select this option if personalized emails should queue when an agent is
not available.
g. Click OK to close the window.
Configure the Queue to Agent node
Installing ECE and the Integration
For details about performing the tasks mentioned in this section, see the Enterprise Chat and Email Installation
Guide.
To install ECE and the integration with Unified CCE:
1. Ensure that Microsoft SQL Server 2014 R2 is installed and running on the machine on which the ECE
databases will be installed.