Maintenance Manual

54 Enterprise Chat and Email Deployment and Maintenance Guide
Creating Enterprise Skill Group
To create enterprise skill groups:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Enterprise Skill Group List.
3. Double-click Enterprise Skill Group List.
4. In the Enterprise Skill Group List window, in the Select filter data section, click Retrieve.
5. Click the Add button.
A new entry is created and the Attributes tab appears.
6. On the Attributes tab, do the following:
a. Provide a name for the enterprise skill group.
b. In the Skill Groups section, click the Add button and from the Add Skill Groups window, select the
skill groups created for working on emails (page 38). Click OK to close the window.
Create an enterprise skill group
7. Click the Save button.