Maintenance Manual
Preparing Unified CCE for the Integration 53
d. Create the steps for the precision queue and in the expressions use the attributes created for ECE.
Sample precision queue
Adding Precision Queue Node to the Scripts
 In the scripts for ECE, add the precision Queue node. For details about doing this task see the Precision
Routing Documentation available at: http://docwiki.cisco.com/wiki/Precision_Routing_Documentation
Creating Objects in Unified CCE for Personalized Activity Assignment
The personalized activity assignment feature in ECE allows you to assign activities pertaining to a case to the
agent who last sent a response for that case. For details about personalized activity assignment settings and how
to configure these in ECE, see the Enterprise Chat and Email Administrator’s Guide to Administration Console.
Along with these settings in ECE, you need to configure the scripts in Unified CCE in a certain way to support
personalized activity assignment.
Create the following objects in Unified CCE:
1. Create Enterprise Skill Groups (page 54).
2. Create an Enterprise Route (page 55).
3. Add the Queue to Agent node in the routing script (page 56).
Important: Personalized activity assignment feature is not available for installations integrated
with Packaged CCE.