Maintenance Manual

52 Enterprise Chat and Email Deployment and Maintenance Guide
4. In the list of agents, select an agent to assign attributes.
5. On the Attributes tab add the required attributes to agent and set the values for the attributes. click Save.
Assign attributes to agents
Creating Precision Queues
To create a precision queue:
1. Launch the CCE Web Administration page, using the URL: https:// Server_Name /cceadmin/
2. Login using the administrator credentials.
3. Go to Manage > Precision Queues.
4. On the New Precision Queue page, provide the following details:
a. Provide a name for the queue.
b. Select a Media Routing Domain (page 22) created for ECE.
c. Set the values for Service Level Type, Service Level Threshold, Agent Order, Bucket Interval to meet
your business needs.