Maintenance Manual

Preparing Unified CCE for the Integration 51
Creating Attributes
To create an attribute:
1. Launch the CCE Web Administration page, using the URL:
https://
Server_Name
/cceadmin/
2. Login using the administrator credentials.
3. Go to Manage > Attributes.
4. On the Manage Attributes page, Click New.
5. In the Name field, type a unique attribute name.
6. From the Type dropdown list, select the type of attribute, which can be Boolean or Proficiency.
7. From the Default dropdown list, select from True or False for Boolean or a number between 1-10 for
Proficiency.
8. Click Save.
Create attributes
Assigning Attributes to Agents
To assign attributes to agents:
1. Launch the CCE Web Administration page, using the URL:
https://
Server_Name
/cceadmin/
2. Login using the administrator credentials.
3. Go to Manage > Agents.