Maintenance Manual

Preparing Unified CCE for the Integration 49
Configuring Expanded Call Context (ECC) Variables
ECC variables are used in Unified CCE scripts to facilitate and influence routing. ECC variables have a
maximum length of 256 characters. Both Scalar and Array ECC variables are supported.
ECC variables are required for inbound email, outbound email, chat, callback, and delayed callback activities.
Create the following ECC variables:
 For chat, inbound and outbound email activities:
user.ece.activity.id
 For callback and delayed callback activities: user.ece.activity.id , user.ece.customer.name
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure an ECC variable:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Miscellaneous Tools > System Information.
3. In the System Information window, in the General section, select the Expanded call context enabled
option. Click Save.
Enable ECC variables
4. In the Configuration Manager window, browse to Tools > List Tools > Expanded Call Variable List.
5. Double-click Expanded Call Variable List.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.