Maintenance Manual

48 Enterprise Chat and Email Deployment and Maintenance Guide
Configuring Device Targets
Individual device targets are required for routing voice calls for callback and delayed callback activities.
Complete these steps for all these activities. Device targets are not needed for inbound email, outbound email,
and chat activities.
To configure a device target:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Device Target Explorer.
3. Double-click Device Target Explorer.
4. In the Device Target Explorer window, click Add Device Target.
5. Provide the name and global address, which is the host name of the Unified CCE server followed by the
agent extension, in the following format:
Unified_CCE_Server Agent_Extension
6. Provide the configuration parameter in the following format. The string before the agent extension must be
exactly as specified:
/devtype CiscoPhone /dn Agent_Extension
7. Click the Add Label button.
The Label tab appears.
8. On the Label tab, set the following:
 Routing client: From the dropdown list, select the MR PG configured for ECE (page 26).
 Label: Provide the name of the label. The label name must be the Agent_Extension.
9. Click Save.
Configure a device target