Maintenance Manual

Preparing Unified CCE for the Integration 45
10. Click the Save button to save the script.
A sample script
To display dynamic content (page 66) to chat customers (for example, wait time, activity ID, etc.) while chat
requests are being processed by the system, ensure that the Run External Script node is configured.
11. In the ICM script, add the Run External Script node and select the Network VRU script created on page 25.
Select the Network VRU script