Maintenance Manual

44 Enterprise Chat and Email Deployment and Maintenance Guide
7. In the Queue to Skill Group Properties window, on the Queue tab, in the Skill Group column, select a skill
group.
Select a skill group
8. Next, in the Palette window, on the General tab, click the Line Connector button and configure the success
and error paths for each node. This creates the routing path of the script.
9. Click the Validate Script button to check if the script is created properly. If there are any errors, fix them.