Maintenance Manual

Preparing Unified CCE for the Integration 43
activities. Make sure to complete these steps for all these activities. You do not need routing scripts for outbound
email activities.
Universal queues and Precision queues can be used in the scripts configured for ECE. Precision queues cannot be
used if you are using Unified CCE 11.0(1) version.
For details about creating universal queues, see the Scripting and Media Routing Guide for Unified CCE
available at http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_user_guide_list.html. Make
sure to use the guide that matches the version of the product that you are using. To find the right version, refer
to the Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide available at
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_device_support_tables_list.html.
For details about configuring Precision Routing, see “Configuring Precision Routing” on page 50.
To use the Personalized Activity Assignment feature available in ECE, you need to create some addition objects
(Enterprise Skill Groups and Enterprise Routes) and the scripts need to be configured a certain way. For details,
see “Creating Objects in Unified CCE for Personalized Activity Assignment” on page 53.
The following procedure shows how to set up a particular script. To find out more about setting up different
types of scripts to meet your routing requirements, see the Scripting and Media Routing Guide for Unified CCE.
To create a script:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Script Editor.
2. In the Script Editor window, click the New button.
3. In the Create A New Script window, select the Routing script option.
Select the Routing Script option
A new script editor opens. The Start node is added by default to the script editor.
4. In the Script Editor window, go to View > Palette.
The Palette window opens.
5. In the Palette window, on the Queue tab, click the Queue button, and click in the script editor. The Queue to
Skill Group node is added to the script editor.
6. Double-click the Queue to Skill Group node to open the Queue to Skill Group Properties window.